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Frequently Asked Questions
Got a question? We're here to answer!
Click on an answer below to view the details to the suggested solution.
If you don't see your question here, go to our Contact page

Q: I have registered an account, so why can't I log into the Bridge app or website?

Before logging in, you must activate your account.
Due to security reasons, we can't activate your account for you.

When you signed up for Bridge you received an activation email. Within that email there is a link to activate your account.
It is clearly highlighted where you need to click:


Click here to ACTIVATE your Bridge account👈




Your account will be activated when you click on that link, and you can proceed to logging in.


If you encounter any issues during activation of you account, please forward the activation email containing the activation link to us:
  hello@xitlabs.com


We're here to help :-)

Q: I've used Bridge during the free trial period, but now the Bridge app and website display a 'trial period ended' message. What to do?

To continue using Bridge after the initial free trial period, you must purchase a license. The license is for life and can be purchased as an in-app purchase directly from the Bridge app.
Follow the required steps and you should be good to go.

To read more about the app, follow this link: Bridge - mirror notifications (notification sync) app in Google Play Store

Q: I have purchased a license for Bridge but the Bridge app and website keep displaying a 'trial period ended' message. What can I do?

Due to intermittent glitches in the Google Play Store Billing system, some users experience that their purchased license isn't reflected in the app.
This results as a 'trial period ended' message in the app, even though you have purchased a license.

To update your purchased license correctly in our systems, you need to locate your Google Play Order ID.
The Google Play Order ID starts with 'GPA' and was sent to your email when you purchased Bridge.

If you can't find the email, then please follow the steps below to view your purchase history, and find any associated Order IDs:

1. Go to pay.google.com
2. Find Other purchase activity
3. Select View purchases
4. Select an order to see your receipt


Create an email with the subject License issue - copy and paste the Google Play Order ID and send it to us directly:
  hello@xitlabs.com


You will receive a reply, once we have updated the purchased license correctly in our systems. Usually within 48 hours. Evenings, weekends and holidays may take us a little bit longer.

Q: How do I delete my Bridge account?

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If you are not logged into the Bridge Android app

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Q: Sometimes, Bridge doesn't sync all my notifications on Huawei devices. What is wrong?

1. Go to Settings
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2. Choose Battery
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3. Choose Battery Usage
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4. Find Bridge
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5. Click on App launch
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6. Untoggle Manage Automatically and leave the 3 toggles below Manage Manually enabled as shown below
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