Due to intermittent glitches in the Google Play Store Billing system, some users experience that their purchased license isn't reflected in the app.
This results as a 'trial period ended' message in the app, even though you have purchased a license.
To update your purchased license correctly in our systems, you need to locate your Google Play Order ID.
The Google Play Order ID starts with 'GPA' and was sent to your email when you purchased Bridge.
If you can't find the email, then please follow the steps below to view your purchase history, and find any associated Order IDs:
1. Go to pay.google.com
2. Find Other purchase activity
3. Select View purchases
4. Select an order to see your receipt
Create an email with the subject License issue
- copy and paste the Google Play Order ID and send it to us directly:
You will receive a reply, once we have updated the purchased license correctly in our systems. Usually within 48 hours. Evenings, weekends and holidays may take us a little bit longer.